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Impacts of manual operations
Our client, a marketing-focused company, aimed to streamline their operations. The company faced several challenges, including manual overload on their employees, complex decision-making, and issues with maintaining consistency.
The challenges
The company's workforce was burdened with the tedious task of manually creating service tasks for each request. This process led to inefficiencies and frustration among the employees.
With a multitude of parameters influencing task creation, employees struggled to make informed decisions quickly, resulting in delays and errors.
Maintaining consistency across task creation processes was a challenge, leading to variations in quality and adherence to company standards.
Transforming task management
About the solution
• Data analysis:Upon initiation of a new record, the system analyzes the pre-configured parameters.
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As mentioned, the system generates personalized task recommendations based on pre-configured parameters. These recommendations are customized for each request by matching pre-configured parameters with predefined configurations.
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Upon user approval, the system creates recommended tasks, populates necessary fields, and triggers predefined workflows. This process greatly reduces manual intervention, streamlining operations and ensuring consistency in task execution.
The impact
Implementing the solution brought measurable benefits to the client:
By automating task creation, users experienced a large reduction in time spent on administrative tasks, allowing them to focus on strategic initiatives and value-added activities. With manual task creation, a user takes approximately 20 minutes to create 8 tasks. However, with the help of recommendations, it takes only 30 to 120 seconds without any manual intervention—a decrease of up to 97%.
The smart recommendation system empowered users with data-driven insights and suggestions, enabling them to make informed decisions quickly and confidently.
With standardized task creation processes enforced by the recommendation system, the client achieved greater consistency and compliance with internal policies and industry regulations.
Through the implementation of a smart recommendation system within the Model-Driven App, we have redefined task management, driving efficiency, accuracy, and employee satisfaction. By embracing technology and innovation, the client has positioned itself as a leader in streamlining business processes and delivering exceptional value to its customers.
For more information on how MAQ Software can optimize your operations, contact Sales@MAQSoftware.com.